A Mature Role for Automation: Part I

I’ve been percolating on this post for a long time. Thanks very much to Mark Burgess for reviewing early drafts of it. One of the ideas that permeates our field of web operations is that we can’t have enough automation. You’ll see experience with “building automation” on almost every job description, and many post-mortem transcriptions
Continue reading…

Human Factors and Web Engineering’s Intersection

Given my recent (and apparently insatiable appetite) for studying the contexts, interface(s), and success and failure modes  between man and machine, it’s not a surprise that I’ve been flying head-on into the field of Human Factors. Sub-disciplines include Cognitive Engineering and Human-Computer Interaction (HCI). It would appear to me that there isn’t one facet of the field of
Continue reading…

Systems Engineering: A great definition.

Ben Rockwood said something last December about the re-emergence of the Systems Engineer and I agree with him, 100%. To add to that, I’d like to quote the excellent NASA Systems Engineering handbook’s introduction. The emphasis is mine: Systems engineering is a methodical, disciplined approach for the design, realization, technical management, operations, and retirement of
Continue reading…