July 16, 2009
Excellent. Good work, Ben: ah, the mighty service level agreement! the tooth and claw by which the wily customer brings the vendor to heel. get the SLA right and you, the customer, can sit back and relax, safe in the knowledge that should there be an outage, you are covered. your business is protected from [...]
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May 22, 2009
I can’t tell you how ripped I get when people say things like this: “cloud computing means getting rid of ops” If by “ops” you mean “people in data centers racking servers, installing OSes, running cables, replacing broken hardware, etc.” then sure, cloud computing aims to relieve you of those burdens. If you really think [...]
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