October 25, 2012
I think that there’s a lot of institutional knowledge in our field, especially about what makes for a productive engineer. But while there are a good deal of books in the management field about “expert” roles and responsibilities of non-technical individual contributors, I don’t see too many modern books or posts that might shed light [...]
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September 21, 2012
I’ve been percolating on this post for a long time. Thanks very much to Mark Burgess for reviewing early drafts of it. One of the ideas that permeates our field of web operations is that we can’t have enough automation. You’ll see experience with “building automation” on almost every job description, and many post-mortem transcriptions [...]
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