Comments on: Datacenters can suck. Communication can be great. http://www.kitchensoap.com/2007/11/13/datacenters-can-suck-communication-can-be-great/ Thoughts on capacity planning and web operations. Tue, 20 Jul 2010 20:28:28 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Paul Holbrook http://www.kitchensoap.com/2007/11/13/datacenters-can-suck-communication-can-be-great/comment-page-1/#comment-6130 Paul Holbrook Mon, 03 Dec 2007 19:37:07 +0000 http://www.kitchensoap.com/2007/11/13/datacenters-can-suck-communication-can-be-great/#comment-6130 A critical skill in operations is being able to take responsibility and keep people informed when things go wrong. People are always ready to blame, but owning up to that promptly makes most people back off when they see you are taking responsibility. I always found people want to know three things: 1) What happened 2) Why and most important 3) What you plan to do so this won't happen again. (What did you learn?) A critical skill in operations is being able to take responsibility and keep people informed when things go wrong. People are always ready to blame, but owning up to that promptly makes most people back off when they see you are taking responsibility.

I always found people want to know three things:

1) What happened
2) Why

and most important

3) What you plan to do so this won’t happen again. (What did you learn?)

]]>